Deal with Difficult People

Often at work (and in our private life!) we have to deal with difficult people.

Whether negotiating contracts, agreeing projects or getting the best from staff. We all have to deal with difficult people at some time.

At Nagual Consulting we are keen to help you with all types of tricky people.

In fact, our Deal with Difficult People course would be ideal to help you deal with all sorts.

Call Bea on 01273 725534 to learn how to deal with difficult people or email us

Deal with Difficult People: Course Outline

The course will vary, depending on specific needs. All training will be highly interactive, mixing practical work with theoretical. A typical example would be:

Session 1 – Scene-Set

• Introductions and objectives
• Identifying what is difficult about people
• Finding out what difficulties we create ourselves

Session 2 – A Bit of Psychology

• How people think
• The way minds work
• Understanding people
• Evolving our outlook

Session 3 – Our Approach

• Our mindset
• Listening, discussing, progressing
• Avoiding traps and dead-ends
• Assertiveness skills

Session 4 – Reading People

• Identifying different types of difficult person
• Spotting their characteristics and behaviours
• Personality types
• Key areas of difficulty

Session 5 – Handling Difficult People

• Adapting your approach to type
• Predicting and planning outcomes
• Conflict resolution
• Fields of agreement
• Honing your skills

Session 6 – Review and Finish

• Review learning
• Personal plan for future situations

Call Bea on 01273 725534 to learn how to deal with difficult people or email us